COVID-19 Response

COVID-19 Update

For the Month of July, we will be open for business every weekday from 8:00am-6:00pm except on Tuesday, we will be closed on Tuesdays. And on Saturdays we will be open from 8:00am-2:00pm. We will also be CLOSED on the 4th of July!

At the end of July, we will give another update on the following months’ office hours.

If the phones are busy during this time period, we recommend that you continue to email the clinic to schedule an appointment or with any other requests. Call volumes have been very high for the last several weeks. Please include your name, pet’s name, reason for visit and desired appointment time. We are here for you and will be checking our email frequently.

We are continuing with our curbside service protocols. Only employees are allowed access to our building at this time! When you arrive, please call 301-924-3616 to let us know you have arrived. A technician will talk to you over the phone to get history and check your pet in. The tech will come outside to take your pet in the clinic for the examination. The Doctor will call to speak with you about any treatments, diagnoses or recommendations. Once we have completed the treatments and appointment, the receptionist will call you for payment. Your pet will be taken back to your vehicle along with any food or medication prescribed by the doctor.

If you are picking up food or medication, please call ahead to pay over the phone and let the receptionist know you are coming so that we can have everything ready for you. We will bring everything you need out to your car.

IMPORTANT: YOU MUST WEAR A PROTECTIVE MASK TO RECEIVE ANY SERVICES OR PICKUPS AT NORBECK ANIMAL CLINIC!

If you or a loved one in the same household is ill, please cancel your appointment for our safety, yours and those in our community.

Some of the restrictions have been lifted for medical care and we can now schedule elective procedures and do many of our other services at this time. To check with us about scheduling, please email Reception@norbeckanimalclinic.com. Availability is still limited due to the high demand for appointments currently but we will do our best to accommodate as many patients as we can each day.

Please also be advised that wait times may occur as we are still short staffed and heavily booked at this time. We are thankful for your patience. We will do our best to continue to provide you and your pets with excellent care and service to the best of our ability. We appreciate your understanding and loyalty at this time.